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All secured bookings are deposit based only. Deposits are non-refundable/ non-transferable 24hrs before the booking. Deposits differ due to packages or work needed.
Please be aware, Stealth-X can not control traffic, acts of other or acts of god. If any of this is applied to your booking, Stealth-X will re-book you within 14 days of the inconvenience. If not, a full refund of deposit will be issued. If your vehicle is heavily soiled with mud, mould, blood, vomit or other, additional charges will apply. All charges will be agreed by both parties' prior work commencing.
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T&C AGREEMENT
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- We are not responsible for loss of personal belongings left in the vehicle and damage through fire, theft and wear of abused parts.
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- For Quotations, we may add a 10% increase on original estimates depending on rates,
further work needed and material prices.
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- Deposits are non-refundable unless cancelled 48hrs before the booking date.
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- Cancellation 24hrs before booking will results in a cancellation charge of £25.00
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- If parts have been ordered for your booking and no longer wish to go ahead with the service, you will be liable for return postage costs or percentage loss of deposit.
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PLEASE READ & AGREE WITH OUR T&C BEFORE ANY WORK IS CARRIED OUT. A MEMBER OF STAFF WILL HAVE A WALK ROUND OF YOUR VEHICLE PRIOR TO CARRYING OUT ANY WORK TO STATE AND MARK DOWN ANY DAMAGE/ DEFECTS ON THE WHOLE VEHICLE.
Terms & Conditions
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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us. If your return is accepted, we’ll send you a return of goods form, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
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Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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WARRANTY
All Stealth-X products come with 6 months warranty from the day the item delivered.
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Warranty conditions:
Claim must be submitted within 6 months of receipt of item/s (For standard warranty).
Item/s must be fitted correctly to your vehicle by Stealth-X or Stealth-X's fitting partner.
Warranty is not transferable and bound to the original purchaser of the item.
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Warranty Exclusions:
Issues or damage caused by improper installation, negligence, accidents, an unfit operational environment, modifications, tampering, or other causes are not covered. Stealth-X reserves the right to make rulings on the aforementioned situations.
Product damage or changes in appearance resulting from external factors or unforeseen events are not covered.
Items that have been altered or modified are not eligible.
Stealth-X shall not be responsible for shipping charges for returns or replacements.
Products under the 'Clearance Sale' category are subject to these terms.
Warranty Returns:
Customers will require to inform us via email “stealthxaberdeen@gmail.com” containing receipt / order number and photos detailing the issue. No items shall be returned without prior written authorisation from Stealth-X. Once the warranty claim is confirmed, we will offer you a replacement. If a replacement is not possible, we will issue you a refund or store credit.